ROXANNE MARSH – PATIENT CARE MANAGER
Roxanne is both organized and efficient and prides herself on ensuring that she and her team deliver the best possible patient experience. Roxanne is a familiar face you can expect to see on the day of your consultation and has a warm demeanor that many people say is like talking to a close friend. Equipped with an extensive knowledge in the fields of business and plastic surgery, she works exhaustively to elevate each person she meets to the “ICLS Experience” and listens closely to the wants and needs of each patient and team member. Now, it sounds like Roxanne is all business, but you would be surprised to learn that not too many years ago she purchased a round-trip world ticket and travelled for a full year before settling down in Canada! She now lives here with her husband and two adorable little boys.
Call Roxanne: 905.842.2262 Ext: 231
BRENDA WRIGHT, RN – SURGICAL CARE SPECIALIST
All of Dr. Khanna’s patients come to know Brenda very well. With over 25 years of experience in nursing (almost half of which has been with the ICLS Family!) Brenda ensures that you are cared for in the days, weeks, months and even years after your surgery. She is passionate about celebrating her patients’ results and has a vast level of knowledge when it comes to surgical recovery. Although she insists on giving patients her contact information for after-hours questions, Brenda does allow some downtime for herself on occasion. She loves the “cottage on wheels life” with her son and family and you will usually find her tiny Chihuahua, “Pipsqueak”, by her side.
TRACY BALAKA, RPN – SURGICAL CARE SPECIALIST
Tracy comes to us with over 20 years of nursing experience in sectors that include acute care, DOC in a retirement home and community outpatient clinical nursing for CCAC. Her knowledge of different sectors in health care is vast and makes her a very versatile, competent health care professional and a valuable addition to our ICLS nursing team.
Outside of ICLS, Tracy continues her passion for care with her love for animals, especially with her 2 rescue cats Tiger and Dexter.
DOREEN MYARA – FIRST IMPRESSIONS SPECIALIST
If you call in to the Plastic Surgery Department, you will likely speak to Doreen. She offers over 10 years of experience in the Plastic Surgery industry. Whether it is on the phone, checking in or saying good bye on your way out, you will find her friendly, engaging and always willing to help to make your experience the best it can be. Outside of the office, you will likely find her spoiling her pooch or planning her next trip abroad, where she loves to steep herself in the history of whichever destination she is headed.
Call Doreen: 905.842.2262 Ext: 238
ASHLEY LYMER – SURGICAL CARE COORDINATOR
Bringing extensive experience in the industry, Ashley goes above and beyond to meet the needs of her patients when it comes to planning the beginning steps of their ICLS surgical experience. From deciding to book your surgery, to working out all of the logistical steps needed to get there, Ashley is there to guide you all the way. Outside of the office Ashley is an avid fitness and sports seeker but because life is ALL about balance you may also find her curled up on the couch with her hubby and a glass of wine. Like many of the ICLS pet-loving population, Ashley is mildly obsessed with her French bulldog Gronkowski!
Call Ashley: 905.842.2262 Ext: 291
MELISSA KROUSE, RN – OPERATING ROOM MANAGER
Melissa is one of the newest member of the ICLS Team coming to us with over 25 years of Nursing experience in both Hospital and Clinic Settings. Her calm, friendly demeanor, attention to detail and unwavering focus on patient safety, ensure your surgical experience is exceptional. You will be greeted by her smiling face and colourful scrub hat on the day of surgery. Working alongside Dr. Khanna, she ensures the Operating Room experience not only meets your expectations but exceeds them. When Melissa is not in the OR, she can be found caring for her urban farm or working on restoring her 175 year old Historic Home in Niagara Wine Country with her husband and three kids.
Call Melissa: 905.842.2262 Ext: 290
ZELIA MONTESANO, RPN – OPERATING ROOM
Zelia has an amazing background in surgical nursing with 25 years of experience under her belt in both Canada and the U.S. As Dr. Khanna’s right hand lady in the Operating Room, she is always ready to greet you with a smile and seems perpetually in a good mood (how does she DO THAT?). You will always feel comfortable walking into the OR when you meet her. Very family oriented, Zelia loves to travel and spend time with her family and loved ones.
CATHY YOUNG, RN – OPERATING ROOM
A long-time member of the ICLS family, Cathy brings extensive knowledge and experience to your operating room experience. She is friendly, fun and caring, all while keeping an eye to the many details involved in your surgical care. We often look forward to seeing what current fashion she is wearing when she changes out of her scrubs at the end of the day, as she is often as fashion forward as she is bubbly! Cathy loves planning activities with her husband and family and enjoys building memories with them.
BARB CONDIE, RN – OPERATING ROOM
Barb brings with her 30 years of nursing experience, most of which has been with Oakville Hospital. Diligent and knowledgeable, she sees to the perfect flow of the operating room during your surgery and ensures that everything runs smoothly. When she is not seeing to every minute detail, Barb loves to head to cottage country and relax by the lake up north.
KAREN BEAULIEU, RN – OPERATING ROOM
Karen is extremely knowledgeable and her focus on the safety and well-being of our patients is unmatched. Her training has been very intensive and extensive in her years with ICLS and nursing in general.
Karen is definitely a woman on the go. She loves to spend time with her family while also maintaining a healthy lifestyle and enjoying some much needed rest and relaxation on their many travels.
JANETTE MACDONALD, RN – RECOVERY ROOM
Janette originally hails from Scotland where she trained as an RN and since moving to Canada has worked in the ICU at Oakville Trafalgar Medical Hospital for 24 years. She has gained invaluable experience and offers a wide range of patient care. Her extensive experience shines through in her dedication to the care of our post-surgical patients in the recovery room and has been part of ICLS for many years.
Now, it sounds like Janette wouldn’t have time to fit in her worldly travels but she has quite the impressive passport record! Janette has lived in both China and Romania for 2 years each. When she is not working she is kept busy with her 2 teenage daughter’s dance competitions.
CHERI EDWARDS, RN – RECOVERY ROOM
Cheri has been with the ICLS team since transitioning from St. Joseph’s Hospital, Hamilton as the Charge Nurse of the Pre/Post-Surgical Unit after 34 years. Cheri’s experience in the ICU and Recovery Room both in Hamilton and Oakville brings a vast knowledge and high standard of patient care and safety. Very patient focused, she truly treats her patients as if they are a family member. She enjoys time cycling, exercising, entertaining friends, and travelling.
KATHY POPLAR, RN – RECOVERY ROOM
Kathy is one of the lovely, caring nurses you may meet when you are finished with your surgery. With 30 years of nursing experience and a long history as an ICU nurse and nursing director prior to coming to join the ICLS Team, Kathy is attentive and knowledgeable in providing the immediate care required after surgery. She is a mother of two grown children and she loves to travel with her husband and they are both self-proclaimed “foodies”.
CINDY SURAN-POLAN, RN – RECOVERY ROOM & OPERATING ROOM
Cindy is responsible for those first few crucial hours after your surgery and is brilliant at setting you up for a comfortable recovery after you go home. She is also part of our Operating Room Team. She is attentive while being sure to keep you going and getting you up and moving for your best outcome!
KALPNA HOWARTH, RN – RECOVERY ROOM
Another world traveller, Kalpna brings to ICLS a wealth of knowledge in the post-surgical and ICU nursing field, having worked in both the UK and Saudi Arabia. Approachable and encouraging, she will guide you through those first hours after you wake up from your surgery while making sure you have the safest recovery possible. In addition to her passion for nursing, Kalpna has two children that she calls “the spark” of her life, showing her dedication knows no bounds!
FELICIA LIEN, RN – RECOVERY ROOM
One of the newer members to the ICLS Family, Felicia brings with her great experience in various nursing care settings in addition to our Recovery Room, including ICU and PACU. You can rest well assured that she is striving for the safest and best experience that you can have on your surgical journey. While she’s calm, cool and collected in the Recovery Room, Felicia has a need for speed – she loves driving her car at the race track during the summer!
NELLY PALIANTCHEVA, RN – RECOVERY ROOM
Nelly is part of our “Night Owl” team. She, paired along with another nurse, will see to it that your extended stay is not only comfortable, but downright plush. From your initial bed in the Recovery Room, to your own personal suite, to heading home when you’re ready, Nelly will be sure to have you feeling well, nourished and ready to be successful in your surgical journey. Although she strives for a safe and relaxed experience for her patients, Nelly is very busy in her off time with family, as her children actively play multiple sports.
NICOLE MARTINEZ, RPN – RECOVERY ROOM
We love when we expand our Clinic Family and Nicole is no exception. Nicole loves educating herself and is always setting new goals. Willing to help with a quiet smile, Nicole will help take care of you during your stay at ICLS as she is part of the 2 person team ready to take care of your every need. Another fitness enthusiast, Nicole enjoys various sports and exercise, including beach volleyball.
NICOLE TURON, RPN – RECOVERY ROOM
They come in pairs! Nicole T. is also part of the Recovery Room Team that will help make your first day a great success after your surgery. Excellent with health teaching, Nicole will review your at home instructions to give you and your caregiver a good refresher prior to your journey home.
KATHY DREW – OR SUPPORT SPECIALIST
Kathy is an absolute dynamo when it comes to keeping the Plastics Area (as well as the rest of the office for that matter) running like a well-oiled machine. It seems like she is always right there when you need her and is an integral part of all of the inner workings of ICLS. Always family oriented, Kathy enjoys time away up north with them and her chocolate lab, a sweet girl named Harley!
DANUTA PIETRASAKIEWICZ – MEDICAL DEVICE REPROCESSING TECHNICIAN
ICLS always works in pairs (at least) when it comes to patient care and safety. Danuta also sees to it that all instruments and equipment are clean, sterile and safe for every patient passing through the Operating Room doors here at ICLS, along with resetting the rooms prior to each new patient. You might see her in the back hall, she’s the lovely lady with the quiet smile!