How we’re protecting you from COVID-19

The health and safety of our patients and staff is our top priority at ICLS. During COVID-19 all patient visits are by appointment only. Please review our protocols below prior to visiting our office.

Our Skin Store is open to patients and the public Monday through Friday during clinic hours. Please respect mask and social distancing guidelines when shopping. We offer home delivery options for skincare purchases through TheSkinStore.ca including free shipping on all orders over $250 (before HST).

Join our mailing list to stay in the loop on updates and changes to ICLS operations during COVID-19.

Social Distancing

Not all consultations require a visit to our clinic. Upon booking with our office, an administrator will confirm if your appointment is virtual or in person. If you are scheduled for a phone or virtual visit, they will send you instructions on how to connect during your appointment.

Upon arriving for an in-clinic appointment, stay in your vehicle. Please text message us at (905)842-2262 and wait for further instruction. Unfortunately guests and family members are not allowed to accompany patients into ICLS at this time.

Screening and Mask Policy

All individuals – including staff – are screened prior to entry at ICLS. When your appointment begins, a nurse will greet you at the door to conduct a COVID-19 assessment and take your temperature. Patients are required to wear a mask, one will not be provided by ICLS. During a procedure or treatment, your nurse or doctor may wear additional personal protective equipment (PPE) such as gloves and a face shield.

You will notice additional measures such as hand sanitizer, plexiglass screens at reception, directional floor signage and tapless payment to help minimize interactions.

Sterilization Practices

As an independent health facility, we take great care in providing a safe, sterile environment to serve our patients. All treatment rooms are sterilized before and after a patient’s visit. ICLS employs a state-of-the-art HVAC system across its operating rooms.

We regularly disinfect frequently touched surfaces throughout the clinic, including washrooms and waiting rooms.

What to Expect When Visiting the Clinic

ICLS is a private practice, and all patients must abide by the above guidelines. Additional measures are required for surgical patients, and if applicable, these will be communicated prior to your appointment. If you have any questions about our practices or procedures, please don’t hesitate to contact our office.

At ICLS, we value the safety of our patients, staff, and the general public above all else. We consider our patients to be an extended part of our family and it is with this mindset that we are compelled to do everything in our power to limit the spread of COVID-19 in our community.