How to prepare for your Video consultation
Thank you for confirming your ICLS appointment; we look forward to welcoming you. Please complete these easy steps to help make the most of your video consultation. We advise that you complete them a few days before your appointment to allow yourself enough time.
- Submit photos of the part of the body we will be discussing to firstname.lastname@example.org with a subject line that includes your surname and appointment date and time. Photos MUST be submitted a minimum of 2 days prior to your video consultation. If you are experiencing difficulty, please contact us for assistance at 905-842-2262, ext. 1.
Review photo guidelines
- Review information on Virtual Care consent (MUST READ)
- Have your health card present for video check-in. We use this unique identifier to confirm your identity.
- Find a quiet, private location with a good internet connection.
- Ensure you have a device with an active microphone and video.
- Have your pharmacy fax and phone number ready in case a prescription is provided.
When it’s time for your Video consultation
- Five minutes before your appointment, connect to Doxy.me on a compatible browser (Chrome, Firefox, or Safari 11) using a computer or device with a camera and microphone.
- Enter your name and the password included in your confirmation email.
- Doxy.me is a private and secure telemedicine solution that makes getting connected to our health care providers simple and convenient. No need to download software or create an account.
If you need assistance, please call us at (905) 842-2262 or email us at email@example.com and one of our patient coordinators would be happy to assist.
- We require 2 business days’ notice to cancel or reschedule all appointments.
- Valid Credit Card MUST be on file. Missed/late consultation appointments will be subject to cancellation fee of $120. Treatment appointments will be subject to cancellation fees $50 per half and will be charged to this card.
- The patient must be present at the time of this appointment. This includes all minors under the age of 16 and patients which require a power of attorney.