KAREN ROSBROOK – CLINIC DIRECTOR
As one of the founding members of ICLS, Karen joined the practice in its infancy in 1996. She worked alongside Doctors Khanna and Sapra to create a multi-faceted, family focused facility where superior customer service is at the forefront. She developed a revolutionary approach to attracting compatible individuals to work harmoniously toward a common goal where mutual respect, loyalty, hard-work, dedication and fun are all part of the daily mantra. Her vision has come to fruition with a team of over 50 like-minded individuals who absolutely love what they do. She encourages all team members to take part in the patient journey and to treat every individual with the care and respect they deserve. She stays in touch with all departments and can be found working in reception, observing nursing schedules, meeting with Clinical Trials or simply greeting patients upon arrival.
When she’s not wearing all of these many hats with her ICLS family, she is spending time with her other family in her pool, going for long walks or eating a great meal….family style of course!
Call Karen: 905.842.2262 Ext: 232
LINH TRAN – TECHNOLOGY/INNOVATION SPECIALIST
You may recognize Linh from her being at our front desk as a Patient Coordinator. She quickly progressed to the Front Desk Manager and we found that her true passion was in the growing and evolution of technology. With a keen sense of what patient’s are looking for, she strives to enhance and streamline the patient in-take, as well as all the touch points of the ICLS experience.
Linh’s background is in the Spa industry and this aids in her ability to ensure all areas of the patient journey are both enjoyable and efficient.
In her off-time, Linh loves rugged adventures and anything that involves the outdoors. You can find Linh racing down the mountains on her snowboard or paddling and portaging her canoe in the backcountry once the ice melts.
Call Linh: 905.842.2262 Ext: 289
LISA TEFOGLOU – TRANSCRIPTION
Lisa joined our team to aid in our clinical information department. Lisa’s responsibility is transcribing Dr. Sapra’s verbal notes from his Dictaphone to each patient’s individual file. Lisa is also our out-going referrals secretary and is responsible for booking with other specialist’s offices. Lisa is always on the go spending time with her family, playing pool and of course her on-going adventurous travels around the globe.
HAYLEY ABREO – ADMINISTRATIVE SUPPORT
Hayley came to ICLS as a part-time, “behind the scenes” administrative support person, some time ago. What she wasn’t expecting, was to become such an important and depended upon, part of our administrative team. Her ability to maintain organized, accurate and efficient records has set an unsurpassed standard in our facility. Not only does she excel at what she does, but she does so with a constant smile, friendly demeanor and pleasant approach, daily.