KAREN ROSBROOK – CLINIC DIRECTOR
As one of the founding members of ICLS, Karen joined the practice in its infancy in 1996. She worked alongside Doctors Khanna and Sapra to create a multi-faceted, family-focused facility where superior customer service is at the forefront. She developed a revolutionary approach to attracting compatible individuals to work harmoniously toward a common goal where mutual respect, loyalty, hard-work, dedication and fun are all part of the daily mantra. Her vision has come to fruition with a team of over 50 like-minded individuals who absolutely love what they do. She encourages all team members to take part in the patient journey and to treat every individual with the care and respect they deserve. She stays in touch with all departments and can be found working in reception, observing nursing schedules, meeting with Clinical Trials or simply greeting patients upon arrival.
When she’s not wearing all of these many hats with her ICLS family, she is spending time with her other family in her pool, going for long walks or eating a great meal….family style of course!
Call Karen: 905.842.2262 Ext: 232
LISA TEFOGLOU – TRANSCRIPTION
Lisa joined our team to aid in our clinical information department. Lisa’s responsibility is transcribing Dr. Sapra’s verbal notes from his Dictaphone to each patient’s individual file. Lisa is also our out-going referrals secretary and is responsible for booking with other specialist’s offices. Lisa is always on the go spending time with her family, playing pool and of course her on-going adventurous travels around the globe.
HAYLEY ABREO – ADMINISTRATIVE SUPPORT
Hayley came to ICLS as a part-time, “behind the scenes” administrative support person, some time ago. What she wasn’t expecting, was to become such an important and depended upon, part of our administrative team. Her ability to maintain organized, accurate and efficient records has set an unsurpassed standard in our facility. Not only does she excel at what she does, but she does so with a constant smile, friendly demeanor and pleasant approach, daily.
JESSICA ROBICHAUD, ADMINISTRATIVE SUPPORT
Finishing up her last year in Journalism, Jessica’s passion has always been at the core of wanting to help people. She went into her program of study with the goal of bettering society at its core and bringing attention to concerns that are usually dismissed.
Two of her favourite things to do is play soccer and create video projects. She plays soccer four times a week currently. She’s also had a passion for skincare, especially due to having poor skin in her early teens. Ever since, she’s grown to cherish and put more value into the skin she has now. She also tells us that she loves working alongside people, socializing and sharing ideas – something ICLS has provided her right from the start. She boasts that the team is amazing, and teamwork is what makes a business – which ICLS knows so much about.