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Karen joined the physicians in the infancy of their practices in 1996 and has been extensively involved in the continued growth of the clinic. Her commitment to providing an ultimate customer experience to all patients at all times, has made ICLS level of patient satisfaction unmatched in the country. She has traveled all over the world to obtain knowledge on how to elevate the patient experience and to deliver a consistently, superior experience to ICLS clientele.
Over 7 years ago, she partnered with Dr. Sapra and Dr. Khanna to organize and develop a revolutionary, one of a kind meeting called Cosmetic Update, where 40 leaders in Cosmetic Dermatology and Plastic Surgery are invited to share their techniques and practice ideas. Karen keeps busy outside of ICLS with a passion for cooking as well as an intense love for her Chihuahua Trixie!
Linh began working at our front desk as a Patient Coordinator, but quickly progressed to Patient Care Manager due to her dedication, hard work and team building attitude. She is someone that keeps all of our staff positive and smiling!
Linh's background is in the Spa industry and her calm demeanor is evidence of that. Although you may not know it from looking at her, Linh is one tough cookie! She absolutely loves rock climbing and anything that involves the outdoors. She lived in Whistler for some time and has a love for snowboarding.
Chris is one of our resident Brits who, we are proud to say, has been with ICLS for over 18 years! We absolutely love everything about Chris and so do our patients. She greets every single person with a smile and a friendly hello.
She is organized, efficient and accommodating and will ensure your visit runs smoothly. With an excellent sense of humour, she constantly keeps us in a great mood and tells us the most entertaining stories about her puppy "Hunter".
Katie is definitely one of a kind. She has a sense of humour that keeps us rolling around in fits of laughter most of the time. This in no way keeps her from being extremely organized and efficient at processing the overwhelming number of Doctor's referrals we receive.
Katie ensures that Dr. Sapra's referrals from family doctors are always organized and scheduled in a timely manner. Katie is definitely an "outdoors-woman" and spends her weekend's barrel racing horses, spending time outdoors on her acreage farm and four-wheeling.
Sarah came to us from a synergistic type of industry, the Spa world. As an Esthetician, Sarah understands the idea that great customer service is essential in the Medical world, as well. More and more, patients are realizing that they have choices and that unlike years ago, you can choose your physician and his or her staff. This makes up a very big part of the experience that you will have. She is organized, professional, pleasant and helpful, which are all the traits that make a successful patient coordinator and we are very fortunate to have her here at ICLS.
On weekends, Sarah stays active by sea-dooing, swimming and running around with her little niece. She enjoys visiting with her family up North, as well. She is a true cat enthusiast and loves caring for her 2 rescued cats, Sophie and Jeter.
Hayley came to ICLS as a part-time, "behind the scenes" administrative support person, some time ago. What she wasn't expecting, was to become such an important and depended upon, part of our Front Desk, administrative team. We rely heavily on the support that she effectively delivers on a consistent basis. Her amazing ability to maintain organized, accurate and efficient records has set an unsurpassed standard in our facility. Not only does she excel at what she does, but she does so with a constant smile, friendly demeanor and pleasant approach, daily.
Hayley is a faith-driven, busy Mother of three beautiful children. She is passionate about dancing, especially line-dancing! She expresses an immense pride in everything she does and we are proud to have her as part of our ICLS family.
Lisa joined our team to aid in our clinical information department. Lisa's responsibility is transcribing Dr. Sapra's verbal notes from his dictaphone to each patients individual file. Lisa is also our out-going referrals secretary and is responsible for booking with other specialist's offices. Lisa is always on the go spending time with her family, playing pool and of course her on-going adventurous travels around the globe.
Kendra came to us with one foot in the door as she worked behind the scenes with our marketing department before developing into a full-time position as ICLS' resident Marketing & Business Development Manager. Kendra's passion for design and the process of her imagination adds a certain unique flare to our office as a whole.
Travel and adventure comes natural to Kendra as she is always setting off on a new and exciting journey, whether it be backpacking through Eastern Europe or enjoying a nice weekend away at her family's cottage in the Kawartha's. The apple of her eye is of course her fur baby, "Douglas Bacon" a 3 year old English Bulldog whom her and her husband adopted.